Roof Warranty Information (9)
Based on our state-of-the-art manufacturing process, the odds of having a problem with a new GAF roof are minuscule. On the other hand, while serious problems with GAF roofing materials are rare, if you were to have a problem, it can be as expensive to fix as your roof originally cost. So while the risk of having a problem is low, the cost if you do have a serious problem can be high.
GAF’s studies indicate that more than two-thirds of the problems that people experience with their new roofs are due to the contractor’s workmanship — not the roofing materials. This is an important distinction to keep in mind when deciding on warranty coverage
Basically, there are two types of coverage that you should ask your contractor about: coverage against manufacturing defects in the materials and coverage against workmanship errors.
As far as we know, all manufacturers provide a warranty against manufacturing defects for their roofing products, although your exact coverage will vary depending on the brand. For example, most architectural shingles carry a Lifetime* limited warranty against manufacturing defects, while most 3-tab shingles carry a 20, 25, or 30 year limited warranty against manufacturing defects. Each warranty has its own specific terms and conditions, so it’s important to read each warranty carefully.
The warranty on the other components that make up your roofing system can vary from as little as a few months to Lifetime. While the shingle you choose may have a warranty that lasts for 30 years or even Lifetime, some (or all) of the other components that make up your roof may not—so if they cause a problem with your roof, you may not have the coverage you need. That’s why GAF offers three different warranties (see warranty comparison chart) that include coverage for your entire GAF roofing system.
GAF’s warranties come with a special provision called the Smart Choice® Protection Period that provides extra coverage against manufacturing defects during the critical early years of your new roof. During this period, in the event that you experience a manufacturing defect on covered components, GAF will provide you with 100% replacement materials and the reasonable cost of labor to install them. This is important because some roofing warranties may only provide replacement materials, but not the labor to install them.
The GAF Weather Stopper® System Plus Ltd. Warranty provides coverage against manufacturing defects for all major GAF components on your roof (not just your shingles) — so you’ll have the peace of mind of knowing that, if any covered roofing component fails, it will be covered by the warranty (see ltd. warranty for complete coverage and restrictions). The warranty is available through GAF’s factory-certified contractors, and is a low-cost way to get up to 50 years of non-prorated coverage (against manufacturing defects) on your new roofing system. For the small additional cost of the System Plus ltd. warranty, this is probably the best value you can get for your investment.
Many roofing contractors provide their own warranty against errors in workmanship, sometimes for as long as ten years or more. Obviously, that coverage is only good for as long as the contractor remains in business. Since roofing is a “high-turnover” business, the majority of roofing contractors are out of business within five years — far less than the life of your new roof — making their warranty worthless and leaving you with nowhere to turn in the event that you have a workmanship problem.
GAF’s Golden Pledge® Ltd. Warranty was the first manufacturer’s warranty to cover both manufacturing defects and the contractor’s workmanship (see Golden Pledge® Ltd. Warranty for complete coverage and restrictions). Whether or not your contractor remains in business, GAF will stand behind his workmanship for 25 years! The Golden Pledge® Ltd. Warranty is available only through GAF Master Elite™ Contractors, who are factory-certified by GAF. The warranty even includes an inspection by GAF’s factory-trained inspectors after your new roof has been completed to ensure proper installation.** It is the strongest, safest warranty available in roofing today. Your Master Elite™ Contractor can provide a price for the warranty when he gives you a quote for your new roof.
Before you proceed, if possible you should locate a copy of your GAF warranty and a copy of the contractor’s invoice, contract, or original estimate. You will also need to provide the date applied, proof that you were the owner when the shingles were installed (or that the warranty was properly transferred to you), and the number of squares applied (1 square = 100 square feet). Then call our Warranty Service Department toll-free at 1-800-458-1860, and let us know the nature of your complaint.
* The word “Lifetime” means as long as the original individual owner of a single family detached residence (or the second owner in certain circumstances) owns the property where the shingles and accessories are installed. For owners/structures not meeting above criteria, Lifetime coverage is not applicable.
** Inspection is limited to the GAF covered components on your roof, and excludes incidental components such as gutters, skylights, etc.
WHAT CLIENTS SAY?
KIND WORDS FROM OUR CLIENTS
"Steven Totilo, his foreman, and the rest of the roofing crew were great. I needed the job done as an emergency and Steven came to my rescue without hesitation. Everyone was very professional and I would not hesitate to recommend them. The clean up was as if they had never been there. The roof looks great and I plan on asking Steven to do some paining and carpentry work during the warmer months.."
"Just like all of the reviews I read about Flying Colors, I too am a 100% satisfied customer. You did everything you said you would do, when you said you would do it, with no hassle. What impressed me the most and exceeded my expectations was the level of customer service you follow. I was amazed when all phone calls and emails where answered immediately even after hours and on weekends. I have yet to hire another tradesman to work on my house who have come close to this."
"I truly could not be more satisfied. They were very responsive from the first telephone inquiry to the final goodbye handshake. They were meticulous about cleaning up their materials and leaving my property clean and in great condition."