Before you proceed, if possible you should locate a copy of your GAF warranty and a copy of the contractor’s invoice, contract, or original estimate. You will also need to provide the date applied, proof that you were the owner when the shingles were installed (or that the warranty was properly transferred to you), and the number of squares applied (1 square = 100 square feet). Then call our Warranty Service Department toll-free at 1-800-458-1860, and let us know the nature of your complaint.
* The word “Lifetime” means as long as the original individual owner of a single family detached residence (or the second owner in certain circumstances) owns the property where the shingles and accessories are installed. For owners/structures not meeting above criteria, Lifetime coverage is not applicable.
** Inspection is limited to the GAF covered components on your roof, and excludes incidental components such as gutters, skylights, etc.
Posted in: Roof Warranty Information